Privacy Policy
Last updated: 30 December 2025
What We Collect
- Account information: Name, email, organisation details
- Documents you upload: Bank statements and financial records
- Usage data: How you interact with the service
- Technical data: Browser type, IP address, device information
How We Use Your Data
- Provide and improve the service
- Extract and analyse transaction data from your documents
- Send service-related communications
- Ensure security and prevent fraud
AI Processing
We use AI services (including Google Gemini) to extract and analyse transaction data. Your data is processed to provide the service only—our AI providers are contractually prohibited from using your data to train their models.
Data Security
- AES 256-bit encryption for data in transit and at rest
- Role-based access controls
- Regular security audits
Data Sharing
We don't sell your data. We only share data with:
- Service providers who help us operate (hosting, AI processing)
- When required by law
Data Retention
We retain your data while your account is active. You can delete case data at any time. When you close your account, we delete your data within 30 days.
Your Rights
Under Australian Privacy Principles and applicable laws, you can:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
Cookies
We use essential cookies to keep you logged in and remember your preferences. We use analytics to understand how the service is used.
Changes
We'll notify you of significant changes to this policy via email or in-app notification.
Contact
Privacy questions? Email john@ledgersignal.com